Either route connects you with an independent restoration company serving the area. The sections below explain what to include, what happens next and how to reach the right place for different kinds of questions.
Ways to reach a provider
- The service pages: pick the page closest to your problem to understand the work first
- Call Now: the quickest route if you want to talk through the problem
- The request form: name, phone number, ZIP code and the service you need
What to include in your request
- Anything that affects the work: pets, children, allergies, locked gates
- The best time for a call and who can give access
- What you saw, where and when it started
- The street address or at least the ZIP code of the property
- Photos or notes of what you have tried
What happens after you send it
The provider, an independent restoration company serving your ZIP code, gets your details and calls you back. The call covers confirming the address, answering questions, explaining any assessment charge and agreeing an inspection time. This website does not promise an appointment, a price or an arrival window.
Where we connect you: Orlando and nearby cities
Orlando are covered by Water Damage Restoration in Orlando: . Providers serving Winter Park, Kissimmee, Apopka, Oviedo and Altamonte Springs also receive requests. A ZIP code missing from the list does not stop you sending a request, and the provider will say whether the address can be served.
Questions that are not about booking
For a question about information shown on this website, use the form and say that it is a website question. For questions about work already carried out, contact the provider named on your agreement. For questions about licences, ask Florida Department of Business and Professional Regulation, which licenses contractors and mold professionals.
Emergencies
Fire, a gas smell, an electrical hazard, flooding and a serious allergic reaction are emergencies that need emergency services before anything else, and a request sent here does not replace that call. This website is not an emergency service.
Before you call: a quick checklist
- Have your address and ZIP code ready
- Decide who can be home and when
- Take two or three clear photos
- Write down the date the water or storm damage problem started
- Note any earlier work or treatments
What a useful description looks like
Two descriptions show the difference. One says, "I have a water or storm damage problem." The other says, "It began three weeks ago in the back bedroom, mostly at night, I have two photos, and a store-bought product did not help." With the second, a provider can plan the right inspection and bring the right equipment.
Photos and details that help
- A wide photo that shows where in the property the problem is
- Notes about products you tried and what happened
- The date and time you noticed it and how often since
- A close photo of the evidence, with a coin or ruler for scale
- The age of the home and any recent repairs
Access, pets and timing
Tell the provider who can give access, whether gates are locked, whether pets are loose and the times that suit you. Do not send gate or alarm codes through a general form. Share those directly with the provider you choose, once you have confirmed who they are.
Renters and property managers
A tenant needs to check the lease and inform the landlord or manager in writing, as the work may need their authorization or arrangement. A building manager should state how many units and common areas are involved so that the visit can be planned.
After the visit
Keep the invoice, the written findings and the warranty terms once the work is done. A returning problem goes to the provider first, with those documents in front of you. For feedback about your experience, or about something on a page that was unclear, use the form and mark it as feedback.
Replies and what to expect
The form accepts requests at any time. A provider replies according to its own schedule, so no response time is promised by this website. Use Call Now to talk right away, and if you hear nothing back, send the form again or call another provider.
How your details are used
The details in the form are passed to an independent provider so it can contact you about your request. They are not used to build a mailing list for unrelated advertisers. The privacy page explains what is collected and who receives it.
Contact for website questions
Questions about the information here, a coverage list or a guide for instance, go through the form marked as a website question. Say which page and what looks wrong, and a review will follow so that any error can be corrected.
What to expect from the first conversation
- The provider asks for your address, your ZIP code and a description of the problem
- You hear what the assessment involves and whether it carries a charge
- You agree a time for the inspection, or you decide to compare another business
- You receive the findings and a written scope before you agree to any work
- You keep the right to ask questions, take time and say no
